Terms & Conditions

1. Data Collection

We collect personal information such as name, address, and email during the checkout process. This data is used solely for order fulfillment and customer communication.

2. Payment Information

Your payment details are securely processed through our trusted payment gateways. We do not store any credit card information on our servers. 

3. Account Creation

Creating an account is optional. If you choose to do so, your information will be securely stored for future purchases and personalized shopping experiences. 

4. Communication

By providing your email, you consent to receive order updates, promotions, and newsletters. You can opt-out of these communications at any time. 

5. Security Measures

We employ industry-standard security protocols to safeguard your data. This includes encryption, firewalls, and regular security audits. 

6. Cookies

We use cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings.

7. Third-Party Services

Some services, like shipping partners, may require access to your information for order fulfillment. We only share necessary details and ensure they adhere to strict privacy standards. 

8. Data Retention

We retain your data for as long as necessary to fulfill orders and comply with legal obligations. You can request the deletion of your account and associated data at any time.

9. User Rights

You have the right to access, modify, or delete your personal information. Contact our support team for assistance with these requests. 

10. Policy Updates

We may update our privacy policy to reflect changes in the law or our business practices. Check our website for the latest version. 

11. Sizing

Plant sizes are based on actual growth, and perception may vary. Large plants are assessed relative to their natural growth, ensuring accurate size descriptions.

12. Right to Refuse

We reserve the right to refuse service to anyone. This includes, but is not limited to, customers who exhibit disrespectful behavior, misuse our products, or violate our terms and conditions.

13. Variability of Items

Photos provided are samples; actual items may differ in size, leaf count, flower quantity, or trunk appearance. This is inherent to the nature of living plants. 

14. Price Changes

Product prices are subject to change without prior notice. Any modifications will not affect orders placed before the price adjustment. 

15. Exclusive Online Availability

Certain products, services, or promotions may only be accessible through our website. These exclusive offerings provide additional value to our online customers and may not be available in physical stores.

16. No Return for Change of Mind

We do not accept returns for items due to a change of mind. Please carefully consider your purchase, as our return policy is reserved for instances where products are damaged or defective upon arrival. 

17. Errors, Inaccuracies, and Omissions

While we strive for accuracy, our website may contain errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. 

18. Prohibited Uses

The use of our website for any unlawful or prohibited purpose is strictly prohibited. This includes but is not limited to engaging in any activity that may disrupt or interfere with the functionality of the website, attempting to gain unauthorized access to our systems, or violating any applicable laws or regulations.

19. Limitation of Liability

In no event shall our plant shop, its affiliates, or their respective officers, directors, employees, agents, suppliers, or licensors be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or in connection with your use or inability to use the website.

20. Product Information

Information about our products, including but not limited to pricing and availability, is subject to change without notice. We make every effort to accurately display product details, but variations may occur due to factors such as plant growth and availability.

21. Website Security

Users are responsible for maintaining the security of their accounts and passwords. Any unauthorized use of your account or any breach of security must be reported to us immediately. We are not liable for any loss or damage arising from your failure to comply with this security obligation.

22. External Links

Our website may contain links to external sites that are not operated by us. We have no control over the content and practices of these sites and are not responsible for any losses or damages incurred as a result of your use of external links.

23. Changes to Terms and Conditions

We reserve the right to modify or replace these terms and conditions at any time. It is your responsibility to review these terms periodically for changes. Continued use of the website after any such changes shall constitute your consent to such changes.  

By using our webshop, you agree to these terms. If you have any concerns or questions, please contact our support team for clarification.