F.A.Q.
What payment methods do you accept?
We accept a variety of payment options for your convenience, including credit card, cash, bank transfer, and e-wallet.
What are your opening hours?
We’re open throughout the week to serve you:
- Monday – Thursday: 9:00 AM – 7:00 PM
- Friday – Sunday: 8:00 AM – 8:00 PM
Do you offer returns orreplacements?
Yes! We accept returns and replacements within 10 days of delivery. Simply reach out to us via email hillsidegardenph@gmail.com, and we’ll be happy to assist you.
Do you deliver?
Yes, we deliver with a minimal charge.
Do you have physical shop?
Yes, we’d love to welcome you! You can find us at Hillside Garden, 170 Dos Castillas St., San Juan City. While you’re here, be sure to visit Lmnop, our in-house café — the perfect spot to relax and enjoy a moment.
Store Hours
- Monday – Thursday: 9:00 AM – 7:00 PM
- Friday – Sunday: 8:00 AM – 8:00 PM
How much is the delivery fee?
The computation for the delivery fee will depend on the location of the recipient, the quantity of your orders, and the size of the items. The fee will be computed upon checkout of your item.
What type of plants do you have that are considered low maintenance?
We recommend choosing the Sansevierias, Heartleaf Philodendron, and Zz plants for the plant owners who are looking for low maintenance plants. These plants can handle some neglect and can tolerate low light.
Why have prices of some plants suddenly gone up?
Prices of plants depend greatly on the season and the plant’s availability. Price increase may occur in cases of unavailability of plants due to seasonal change and climate conditions.
Are plants toxic to pets?
Some plants are toxic to pets when ingested in large amounts. However, getting in contact with these plants through touch is safe for them.
We recommend the Areca Palm, Fittonia, Ponytail Palm, and Money Tree if you are looking for plants that are completely safe for your pets.
Can I pick up my order at the store?
Absolutely. You’re welcome to arrange a pick-up at our Hillside Garden shop. When ordering online, simply select thePick-Upoption at checkout — you may either collect your order personally or book your own third-party courier for added convenience.
Can I add something to my existing order?
If you want to include additional information or additional items to an existing order, you may email us in this address: hillsidegardenph@gmail.com
How do you deliver the plants?
We deliver the plants in nicely packaged boxes or in paper bags. We can package it accordingly if you want to give it as a present to someone.
The delivery may be done by our inhouse delivery service (light truck) or by third party courier services.
What are the different modes of payment available?
You may pay your orders through :
✓ Banco De Oro (BDO)
✓ Bank Of The Philippine Islands (BPI)
✓ Security Bank (SBC)
✓ Gcash
✓ Paypal
What type of plants do you have that can tolerate low light?
The Zz plant, Snake Plant, and Heartleaf can tolerate low light, however, we suggest that you expose them to sunlight occasionally for better nourishment.
When should I expect my items to be delivered?
Orders are typically delivered within 2–5 working days of confirmation. As a courtesy, our in-house delivery team will notify you one day before your order arrives.
Need it sooner? We also offer same-day delivery upon request. Simply reach out to us at hillsidegardenph@gmail.com and we’ll be happy to assist.
Do you accept same day delivery?
Yes, we accept same day delivery. However, granting these requests will still be dependent on the kind of plant or pot you will be ordering, the availability of the riders, the delivery address, and the quantity
of order deliveries on that day.
