Return & Refund

At our webshop, we strive to ensure your complete satisfaction with every purchase. Considering that plants are living entities, our return and exchange policy is designed to address specific situations. Please review the following guidelines regarding returns and exchanges:

1. Dead Upon Arrival or Within 2 Weeks

  • Exchange is permitted if a plant is found dead upon arrival or within a span of 2 weeks from the date of purchase.

  • To facilitate approval, clients must submit the plant's location upon its arrival in their home.

2. Minor Damages and Natural Variations

   • Minor damages that are typical to plants, especially considering their growth in nurseries, are considered normal.

   • Factors such as weather conditions can impact a plant's leaves, and these natural variations are not eligible for return or exchange.

3. Restrictions on Client-Repotted Plants

   • We only accept returns or exchanges for plants that have been repotted by our team.

   • Plants repotted by clients are not eligible for exchange under our policy.

4. Handmade Pottery

• Please note that some of our pots are handmade, and minor flaws may occur due to the artisanal crafting process. These minor imperfections do not qualify for return.

5. Exchange Policy

• We accept exchanges for items that are reported as damaged within 24 hours of delivery. If you receive a damaged item, please contact us immediately with clear photos of the damaged product and packaging. We will arrange for a prompt exchange of the damaged item for a new one, subject to availability.

6. Return Process

• To initiate an exchange for a damaged item, please email us at [contact email] within 24 hours of receiving your delivery. Include your order number, a description of the damage, and clear photos of the damaged item and packaging. Our customer service team will guide you through the return process and provide further instructions. 

7. Eligibility  

• To be eligible for an exchange, the item must be in its original packaging and unused. We reserve the right to refuse exchanges for items that show signs of misuse, mishandling, or damage not caused during transit.

8. Shipping

• Customers are responsible for shipping costs associated with returning the damaged item to us. We will cover the shipping costs for sending the replacement item to you. 

9. Refunds

• We do not offer refunds for damaged items. Exchanges for damaged items are subject to our exchange policy outlined above.

We appreciate your understanding and cooperation regarding our return and exchange policy. If you have any further questions or concerns, please don't hesitate to contact our customer service team